Terms & Conditions

Last Updated: February 13, 2026

Welcome to Call Carl! These Terms and Conditions ("Terms") govern your use of our SMS-based home maintenance reminder service. By using Call Carl, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By texting START to Call Carl, providing your phone number, or otherwise using our service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our service.

2. Description of Service

Call Carl is an SMS-based reminder service that helps homeowners keep track of home maintenance tasks. Our service:

• Sends automated text message reminders for routine home maintenance (HVAC filters, smoke detector testing, gutter cleaning, etc.)
• Allows you to create custom maintenance task reminders
• Tracks task completion and adjusts reminder schedules accordingly
• Supports multiple users per household

Call Carl is a reminder service only. We do not perform any maintenance work, provide professional advice, or guarantee the quality or results of any maintenance you perform.

3. Eligibility

To use Call Carl, you must:

• Be at least 18 years old
• Have a working mobile phone with SMS capabilities
• Be located in the United States
• Own or manage the home for which you're requesting reminders
• Have the authority to provide the information you submit during onboarding

4. SMS Terms & Consent

Consent to Receive Messages

By providing your phone number and texting START to Call Carl, you expressly consent to receive recurring automated text messages from us. This consent is not a condition of any purchase.

Message Frequency

Message frequency varies based on your home's maintenance schedule and your selected reminder preferences. You may receive between 2-8 messages per month. Frequency may increase if you add custom tasks.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan. Call Carl does not charge for our service, but your carrier may charge you for receiving text messages.

Supported Carriers

Our service is compatible with all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier availability may vary.

Opt-Out / Cancellation

You can stop receiving messages at any time by:

• Texting STOP, CANCEL, UNSUBSCRIBE, or QUIT to our service number
• Emailing hello@call-carl.com with your phone number and cancellation request

After you opt out, you will receive one final confirmation message, and then no further messages will be sent unless you re-subscribe.

Help

For help, text HELP to our service number or email hello@call-carl.com.

5. User Account & Responsibilities

Account Information

You agree to:

• Provide accurate, current, and complete information during onboarding
• Update your information if it changes (e.g., you replace your HVAC system)
• Notify us immediately if you change your phone number
• Keep your phone number secure and not share access with unauthorized individuals

Prohibited Uses

You agree NOT to:

• Use the service for any property you do not own or manage
• Provide false or misleading information
• Attempt to reverse engineer, hack, or disrupt our service
• Use the service to spam, harass, or send unsolicited messages to others
• Use automated tools to interact with our SMS service
• Violate any applicable laws or regulations

6. Service Availability & Changes

No Guarantee of Availability

We strive to provide reliable service, but we do not guarantee that Call Carl will be available at all times or that messages will always be delivered. Service may be interrupted due to:

• Maintenance, updates, or improvements to our systems
• Technical issues with our service providers (e.g., Twilio, Supabase)
• Mobile carrier network issues
• Force majeure events (natural disasters, power outages, etc.)

Changes to Service

We reserve the right to:

• Modify, suspend, or discontinue any part of the service at any time
• Change our reminder schedules, task library, or features
• Impose limits on certain features or restrict access to parts of the service

We will provide reasonable notice of material changes when possible, but we are not obligated to do so.

7. Fees & Payment

Current Pricing: Call Carl is currently free to use during our beta/launch period.

Future Pricing: We may introduce fees for our service in the future. If we do, we will provide you with at least 30 days' notice before charging you. You will have the opportunity to cancel before any charges are applied.

Third-Party Costs: You are responsible for any charges from your mobile carrier for SMS messages and data usage.

8. Disclaimer of Warranties

CALL CARL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Accuracy: We do not guarantee that our maintenance reminders are appropriate for your specific home or that they cover all necessary maintenance
• Professional Advice: Call Carl is not a substitute for professional home inspections, contractor advice, or manufacturer recommendations
• Reliability: We do not guarantee that reminders will always be delivered on time or that the service will be error-free
• Results: We make no warranties that using Call Carl will prevent home damage, extend the life of your appliances, or save you money

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALL CARL AND ITS OWNERS, EMPLOYEES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Property damage or personal injury
• Failure to perform maintenance tasks
• Delayed, missed, or undelivered reminders
• Errors or omissions in our reminder schedules or recommendations
• Any damages resulting from reliance on our service

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

Maximum Liability: In any event, our total liability to you for all claims arising from or related to the service shall not exceed the amount you paid us in the twelve (12) months prior to the event giving rise to liability (currently $0).

10. Indemnification

You agree to indemnify, defend, and hold harmless Call Carl and its owners, employees, contractors, and service providers from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

• Your use or misuse of the service
• Your violation of these Terms
• Your violation of any rights of another party
• Any maintenance work you perform or fail to perform

11. Intellectual Property

All content, features, and functionality of Call Carl (including text, graphics, logos, software, and design) are owned by Call Carl or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our name, logo, or branding without authorization
• Reverse engineer or attempt to extract source code from our service

12. Privacy

Your use of Call Carl is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using Call Carl, you consent to our privacy practices as described in the Privacy Policy.

13. Termination

Your Right to Terminate

You may terminate your use of Call Carl at any time by texting STOP or emailing us at hello@call-carl.com.

Our Right to Terminate

We reserve the right to suspend or terminate your access to Call Carl at any time, with or without notice, for any reason, including if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• We discontinue the service

Effect of Termination

Upon termination, your right to use Call Carl will immediately cease. We may delete your account data, though we may retain certain information as required by law or for legitimate business purposes (see our Privacy Policy).

14. Dispute Resolution

Informal Resolution

If you have a dispute with Call Carl, please contact us at hello@call-carl.com first. We'll work in good faith to resolve the issue informally.

Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Arbitration Agreement

Any dispute arising from these Terms or your use of Call Carl shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if they qualify.

Class Action Waiver: You agree that disputes will be resolved on an individual basis only, and you waive any right to participate in class actions or class arbitrations.

15. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Call Carl regarding your use of the service.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Changes to Terms

We may update these Terms from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Terms on our website
• For material changes, send you a text message notification

Your continued use of Call Carl after changes are posted constitutes your acceptance of the updated Terms.

Contact Information

If you have questions about these Terms, please contact us:

16. Acknowledgment

By using Call Carl, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You are at least 18 years old
• You consent to receive SMS messages as described in these Terms
• You understand that Call Carl is a reminder service only and does not provide professional advice
• You are solely responsible for performing or arranging maintenance on your home

Thank you for using Call Carl! We're here to help you never forget home maintenance again.