Last Updated: February 13, 2026
Call Carl ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based home maintenance reminder service.
Quick Summary: We collect your phone number, home details, and maintenance preferences to send you text message reminders. We don't sell your data. You can opt out anytime by texting STOP.
When you sign up for Call Carl, we collect:
We use your information to:
By providing your phone number and texting START to Call Carl, you expressly consent to receive recurring automated text messages from us at the phone number provided. Consent is not a condition of purchase.
Message Frequency: Message frequency varies based on your home's maintenance schedule. You may receive 2-8 messages per month depending on your reminder preferences.
Message & Data Rates: Message and data rates may apply based on your mobile carrier plan.
Supported Carriers: Our service works with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
You can stop receiving messages at any time by:
After you send STOP, we will send you one final message to confirm your unsubscription.
For help with our service, text HELP to our number or email hello@call-carl.com.
We do not sell, rent, or trade your personal information. We do not use your information for marketing purposes, and we do not share your data with third parties for their marketing purposes.
We only share your information with trusted service providers who help us operate Call Carl, as described below.
We use trusted third-party service providers to help us operate our service:
These providers only access your information as necessary to perform services on our behalf and are obligated to protect your data.
If you add a partner or household member to your account, we will share relevant task information with them (e.g., when tasks are completed).
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide you services. Specifically:
You can request deletion of your account and data at any time by emailing hello@call-carl.com.
Depending on your location, you may have certain rights regarding your personal information:
You can request a copy of the personal information we hold about you, and you can ask us to correct inaccurate information.
You can request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain some data for legal compliance).
You can opt out of receiving SMS messages at any time by texting STOP.
You can request a copy of your data in a portable format.
To exercise these rights, email us at hello@call-carl.com with your request and phone number. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, contact us at hello@call-carl.com or call/text our service number.
Call Carl is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@call-carl.com.
Call Carl is operated in the United States and is intended for users in the United States. If you are accessing our service from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
Your continued use of Call Carl after changes are posted constitutes your acceptance of the updated policy.
Our service may contain links to third-party websites or services (e.g., contractor websites in the future). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Call Carl
Email: hello@call-carl.com
Text: Send HELP to our service number
Website: call-carl.com
By using Call Carl, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.